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Date : 2019-05-16

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Rating : 5.0

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Punk CX Adrian Swinscoe Oisin Lunny Tom Watts Matt ~ In Punk CX Adrian Swinscoe eschews fussy frameworks and meticulous metrics in favour of a backtobasics approach that will appeal to all readers regardless of whether they are already managing a customer experience programme or starting out in the world of CX

Punk CX Adrian Swinscoe ~ It’s called Punk CX You can learn more about the genesis of the idea here It’s very different from any other business book particularly those written about customer experience and customer service It’s looks a bit like a comic or a music fanzine It’s been a lot of fun to write and produce And it’s now live I think you might like it

Punk CX with Adrian Swinscoe Listen via Stitcher for ~ Listen to Punk CX with Adrian Swinscoe episodes free on demand An ongoing series of interviews where I Adrian Swinscoe interview leading entrepreneurs leaders and thought leaders about how to deliver stand out customer experience and service Essentially Im looking for practical clues that will help you build a business that both customers and employees love Topics covered in the

‎Punk CX with Adrian Swinscoe on Apple Podcasts ~ Punk CX with Adrian Swinscoe Adrian Swinscoe Management 50 4 Ratings Listen on Apple Podcasts An ongoing series of interviews where I Adrian Swinscoe interview leading entrepreneurs leaders and thought leaders about how to deliver stand out customer experience and service Essentially Im looking for practical clues that will help you

Punk CX by Adrian Swinscoe book review Customer Thermometer ~ Punk CX is his second book covering the topic of CX We’ve all read books where the author has hit upon a good business idea and then expanded what should have been a pamphlet into a Tolstoyesque tome Punk CX turns that on its head – this is a real and refreshing departure from traditional business books

Punk CX Says Not All Friction Is Bad CX Journey™ ~ So I wrote a book about it and not surprisingly it’s called Punk CX However in keeping with a punk ethos it is not a traditional book It does not contain 50000 words of black ink on offwhite paper and it doesn’t wax lyrical about another framework that will solve all of your CX ills

Punk CX APIscene ~ What punk rock version of CX would look like Punk is revolutional but ultimately it’s about being different being willing to stand out being counterintuitive being wanting to do things that are not boring not complicated or simple but also to make make mistakes

Punk CX says ‘Great at a few or average at a lot’ Eptica ~ So I wrote a book about it and not surprisingly it’s called Punk CX However in keeping with a punk ethos it is not a traditional book It does not contain 50000 words of black ink on offwhite paper and doesn’t wax lyrical about another framework that will solve all of your CX ills

How a punk rocker would go about simplifying CX ~ In his book Punk CX author and CX consultant Adrian Swinscoe argues that simplifying CX equals better CX strategy at least on the service and support side Complex technology stacks dogmatic adherence to metrics and analytics and convoluted processes can turn CX strategy into the equivalent of 1970s hard rock and its cousin progressive or prog rock which often favored the

Adrian Swinscoe Customer and Employee Engagement ~ Punk CX The customer experience space is starting to exhibit the same characteristics that prog rock did in the rly technical too elaborate not focused on its audience and often in danger of disappearing up it’s own a